SRA is dedicated to empowering its team members to protect clients and their customers every day.
Our mission begins with fostering a culture of support and belonging, consistent with our company value It's Personal.
We prioritize transparent career pathing, varied DEI programming, community groups, competitive benefits, including mental health support, and an emphasis on a sustainable work culture.
As a Best Place to Work, twice named by the Philadelphia Business Journal, we encourage applicants from diverse backgrounds.
Summary/Objective
The XDR Support Analyst role involves supporting internal teams and external clients by resolving support tickets, improving documentation, maintaining monitoring tools, and reviewing client environments for data quality and performance issues.
* Resolve infrastructure, data quality, and system performance-related support tickets
* Elevate issues to engineering or delivery teams as needed
* Maintain and enhance monitoring tools that identify issues in client environments
* Review client environments using Azure Data Explorer, Sentinel, and Cribl
* Audit data pipelines and changes to ensure integrity, completeness, and accuracy
* Document troubleshooting procedures and common resolutions in an internal knowledge base
* Build small automation tools or scripts to improve team efficiency
* Participate in a shared on-call rotation to support 24x7 coverage
* Collaborate with engineering, architecture, and security teams to improve platform reliability
Key skills include problem-solving, analytical thinking, communication, and collaboration. A strong understanding of IT operations, DevOps, and cybersecurity principles is essential for success in this role.