Department Head
We are seeking an exceptional individual to lead and develop a team, driving customer satisfaction and business performance.
The Role
As a key member of our store operations, you will be responsible for:
* Coaching and developing your team to achieve exceptional customer service and sales results.
* Delivering departmental key performance indicators and maintaining high standards.
* Leading by example, making informed decisions to support your team's success.
* Developing and implementing training plans to ensure colleagues receive quality development opportunities.
* Ensuring accurate completion of processes, routines, and systems across your departments.
* Planning seasonal, promotional, and trade-driving activities to maximize sales impact and presentation.
* Responsible for all safe and legal routines in your departments, ensuring proactive plans address any identified issues.
* Providing regular coaching and feedback to enhance colleague skills and confidence.
* Creating an environment that fosters innovation and personal growth.
* Modeling a culture where customers love to shop and colleagues thrive.
Experience
To succeed in this role, you will need:
* Previous management experience with a proven track record.
* A passion for delivering excellent customer and colleague experiences.
* Adaptability and agility in fast-paced environments.
* Ability to shape and influence at senior levels.
Leadership Skills & Style
You will build strong relationships, work collaboratively with your team, and use energy and resilience to drive momentum in challenging situations.
What's in it for you?
We offer a competitive package, including salary, bonus scheme, colleague clubcard discount, life assurance, pension scheme, save as you earn scheme, paid family leave, bike to work scheme, long service awards, commuter scheme, and wellbeing initiatives.