About us
At The Galmont Hotel & Spa, we pride ourselves on delivering exceptional guest experiences with warmth, efficiency, and professionalism. We're looking for a dedicated Front Office Supervisor to lead our front desk team and ensure every guest enjoys a seamless and memorable stay.
Position Summary
As the Front Office Supervisor, you'll be the face of our operation — overseeing daily front office functions, supporting the team, and ensuring outstanding customer service standards are consistently met. You'll act as a key liaison between guests and departments, handling challenges with grace and professionalism.
Key Responsibilities
* Supervise daily front office operations, including check-in/out, reservations, and guest inquiries
* Lead, train, and motivate front desk agents to deliver exceptional service
* Handle guest concerns promptly and professionally, resolving issues with empathy and efficiency
* Ensure compliance with company policies, safety, and operational standards
* Prepare reports, manage cash and billing, and support Night Audit processes
* Assist in scheduling, performance feedback, and staff development
* Collaborate with Housekeeping, Maintenance, and Management to ensure smooth daily operations
Requirements
* Previous experience in a front office or guest service role (hotel experience preferred)
* Strong leadership and communication skills
* Proficiency in property management systems (PMS) and Microsoft Office Suite
* Excellent organisational and multitasking abilities
* A positive attitude, professional appearance, and passion for hospitality
* Flexible availability (including weekends, holidays, and shifts as required)
Why Join Us?
* Competitive salary and benefits package
* Opportunities for growth and career advancement
* Supportive, team-oriented work environment
* Employee recognition programs and hotel discounts
Apply today and be part of a team that makes every guest feel at home from the moment they arrive.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* On-site gym
* On-site parking
* Sick pay
* Wellness program
Work Location: In person