Customer Engagement Advisor
Location: Kilkenny (Hybrid)
Vhi is hiring talented individuals to join our Consumer Sales and Customer Care teams, supporting customers with private health insurance needs. From day one, you’ll be at the heart of the customer experience—handling inbound calls from new and existing customers and providing expert guidance across a broad range of health insurance products.
What We Offer
Competitive salary with an annual bonus
Membership of DC pension scheme
Health insurance for you and your family
Income protection in the event of illness
Hybrid working model
Ongoing training and development
Onsite restaurant and free parking
Sports and social club
APA qualifications paid for along with support and training provided during the exam cycle.
What You Will Do
Answer inbound calls from new and existing customers
Provide high‑quality sales and customer service support
Build trust, rapport, and engaging customer relationships
Identify customer needs and recommend suitable health insurance options
Manage inbound sales enquiries, including new business and policy renewals
Meet individual targets while maintaining excellent service standards
Accurately use multiple IT systems in a fast‑paced environment
Work collaboratively with team members and internal departments
Work one Saturday in every four, across a range of shift patterns
What Will You Need To Be Successful
Education & Experience
A third‑level qualification or 1–2 years’ experience in a sales or customer service role
APA (CIP or Dip PMI) qualification, or willingness to complete it
Strong IT skills and confidence working across multiple systems
Skills & Attributes
Customer‑focused with a passion for sales and service excellence
Comfortable working in a target‑driven, fast‑paced environment
Excellent written and verbal communication skills in English
Resilient and confident when handling complex customer queries
Strong attention to detail and accuracy
Self‑motivated, flexible, and a team player
Demonstrated alignment with Vhi Values
This is a CF3, CF4 & CF5 role in line with central bank requirements.
Our Commitment to Inclusion and Accessibility
At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.
We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact the recruitment team.
Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.
Vhi is an equal opportunities employer.
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