Job Title
Senior HR Services Analyst
">Job Description:
About Us:
Northern Trust is a globally recognized financial institution that has been in continuous operation since 1889. We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
As a Senior HR Services Analyst at Northern Trust, you will be the first point of contact for employee and manager queries. You will provide guidance and coaching to partners and managers on our HR Policies and Programs and be stewards of HR Data and processes.
You will assist in the administration of various Human Resource programs, services, and processes supporting the EMEA region. This role will interact with all levels of employees to answer HR questions and resolve issues whileplying withpany and legal policies.
This role covers operations across 10 countries in the region covering abination of activities including:
* HR Call Centre & Case Management Activity
* Flexible Working Applications
* Benefit Administration
* Background Screening including Recurring & Regulatory Checks
* Time & Labourpliance
* Leave Administration
* Official Title Promotions
* Regulatory Role administration
* RFP & Reporting
* Updating and maintaining partners data throughout their lifecycle where required
* Job responsibilities will vary and the Senior Analyst must be able to demonstrate prioritization of multiple assignments and can easily be rotated or reassigned in order to balance the workload within the team.
Key Responsibilities:
1. Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries maye in via multiple channels (phone, email, case management system). Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.
2. Demonstrates a positive, professional, customer and delivery orientated image of thepany. Acts as a role model to other team members, including clients / customers who seek assistance from the HR services team.
3. Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and rmends process improvements to management.
4. Processes HR Services requests such as leave requests, Time & Labour issues & other data updates, etc. includingplex & non-routine requests.
5. Performs HR operational processes such as onboarding, offboarding, background checks, leave administration, etc.
6. Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.
7. Adheres to all service level agreements (SLAs) established by the HR functional area(s).
8. Appropriately documents case details and relevant information in the case management system.
9. Ensures all functional documentation is up-to-date and available for HR processes.
Skills/ Qualifications:
The successful candidate will benefit from having:
1. A College or University degree and/or relevant work experience in human resources is preferred.
2. Experience in a call centre environment may also be applicable to this role.
3. Demonstrated ability to handleplex / non-routine inquiries.
4. Excellent customer service/client relationship skills.
5. Demonstrated ability to work under pressure.
6. Accuracy and high attention to detail.
7. Excellent oral/writtenmunication skills.
8. The ability to work as part of a team in a fast paced, dynamic and demanding environment.
Working with Us:
We offer flexible and collaborative work culture in an organization where financial strength and stability emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for an organization dedicated to assisting the communities we serve. Join a workplace with a greater purpose.