Technical Support Engineer – AutomationSalary: €42,000 – €46,000Hybrid 2-3 days in Dublin 2, Dawson Street11 months contractOur client seeks a Technical Support Engineer to capitalize on the company's momentum. The IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application.What you get to do in this role: Providing support to users/administrators of our platform.Supporting and contributing to the growth of best practices for the delivery of support servicesUnderstanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situationsActing as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervisionEngaging with functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolutionTo be successful in this role, we need someone who has: 4+ years of customer-facing technical support experienceAbility to troubleshoot?complex technical issues with ease and complexityDemonstrated ability to troubleshoot complex technical issuesAbility to administer servers across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO PoliciesRemote administration via SSH, SNMP, WMI, PowerShellExposure to network monitoring connectors such as SCOM, Solarwinds, etc.Understanding of SNMP traps and MIBs/OIDsAbility to understand and modify XML, JSON, and Regular Expressions (RegEx)Familiarity with AWS, Azure, VMWare, and Amazon EC2, including appropriate template types (ARM templates, CFT)Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and RESTExperience with troubleshooting tools such as Wireshark, TracerouteSolid understanding of object-oriented programming skills (Java strongly preferred)Good knowledge of database concepts.A fundamental understanding of ITSM, CMDB and ITIL business processStrong troubleshooting/root cause isolation skillsDemonstrated creative problem-solving approach and strong analytical skillsMust be proficient with analyzing log files and standard debugging conceptFamiliarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation managementExcellent communication skills (verbal and written)Preferred Skills (Great to have) Understanding of JavaScriptFamiliarity with Eclipse IDEPrevious experience in software development(or) software consultingExperience providing SaaS support is desirableAbility to read basic Java/JavaScript?codeAbility to explain solutions to complex?technical?problems