Position Summary
This is a key front line role supporting the Store Manager and Area Manager and Directors in delivering a personal and memorable shopping experience to our customers in a unique environment. Each day at work will be a different experience and we are looking for a senior experienced retailer to join our team. The Celtic Tweed brand is growing strongly instore and online. The Celtic Tweed tour experience after means you will be welcoming overseas visitors, and celebrities.
Reporting directly to the Store Manager, the Senior Retail Assistant will be responsible for running the shop floor when the manager is not available. Overseeing all store operations, preparing for all wedding bookings, new appointments, and final fits and measuring. Supports junior staff, shares styling techniques, and models brand values. Acts as a cultural ambassador within the store.
Assisting customers on the floor providing the highest level of customer service that contributes to the customers experience in store.
The successful candidate will be a problem solver, who loves people and enjoys a challenge and wants to deliver a five-star experience. He/she will have an eye for detail, excellent communication and organisational skills, be friendly and outgoing, and a team player.
Principal Duties & Responsibilities:
· Delivering a 5-star customer service experience to everyone who enters the store and their team colleagues
· Overseeing daily the presentation of the store, mannequins and working closely with the VM team monthly as stock changes.
· Ensuring stock levels are well maintained across both the Celtic Tweed and Dorian Brand stores.
· Planning instore promotions, Wedding Events- Attendance at events may be required.
· Handling customer queries promptly and successfully.
· Following quality control guidelines, making sure that our suits and overall stock is immaculate at all times
· Ensuring the shop floor remains presentable and tidy
· Undertake such other reasonable and lawful duties pertaining to the post as may be directed from time to time.
Personal Attributes for successful candidate.
Empathetic Listener & Style Advisor Understands the emotional significance of events like weddings, graduations, or milestone celebrations. Offers thoughtful guidance that aligns with the customer's story, style and budget.
Confidence & Charisma Projects warmth and professionalism. Builds trust quickly, especially with customers who are seeking premium, bespoke or limited-edition pieces.
Visual Storytelling Helps customers envision the full look—accessories, fit, occasion setting. Uses poetic language and brand storytelling to elevate the experience.
Product Knowledge & Craftsmanship Appreciation Deep familiarity with fabric types, tailoring details, and the heritage behind each garment. Can speak to the artistry and sustainability of Irish textiles with pride
Cultural Sensitivity & Adaptability Navigates diverse customer backgrounds and international sizing needs with ease. Sensitive to traditions, etiquette, and emotional nuances of special occasions.
Role Requirements
Minimum 5 Years in Premium Retail or Tailored Fashion
Experience with high-touch customer service, ideally in occasion wear, menswear, or heritage brands.
* Styling & Fitting Expertise
Skilled in guiding customers through fittings, alterations, and silhouette choices. Familiar with body types and how to flatter them.
* Sales Performance & CRM Proficiency
Proven track record of meeting targets. Comfortable using CRM tools to track client preferences, follow-ups, and repeat purchases.
* Event & Campaign Support
Participates in launches, and seasonal campaigns and with visual merchandising.
* Flexible Schedule & Weekend Availability
Special occasions often mean weekend fittings or last-minute requests availability is key.
* Irish Heritage & Brand Alignment (Preferred)
Passion for Irish design, storytelling, and sustainability. Ability to speak to the brand's ethos with authenticity.
Further Information
Dorian Black will ensure:
· All the necessary training and resources to carry out their role effectively;
· Is provided with written documentation outlining his or her role and function;
· Has a clearly established performance appraisal with pre-agreed measureable objectives linked to the strategic objectives of the business?
· Has access to:
o Internal assistance and support from Dorian Black's team
o external assistance if required
o training and development opportunities,
o discretionary bonus, based on team/store performance, and
o staff discount (after a qualifying period)
Dorian Black is an equal opportunities employer. We are working towards equality of opportunity and will consider all applications fairly and on merit.
Job Types: Full-time, Permanent
Pay: From €15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* On-site parking
* Sick pay
* Store discount
Work Location: In person
Expected start date: 24/11/2025