Sales & Service Advisor
Location: Ballincollig, Cork – AIB is looking for a customer‑facing, full‑time, office‑based role.
What the role is
We are currently hiring for a Sales & Service Advisor to be based in Ballincollig, Cork. Our vision in Branch Banking is to be the best bank in every community. We want to be customer‑focussed and dynamic, driven by empowered people and an agile mind‑set and approach, with teams executing brilliantly every day, consistently out‑performing the market and generating value for AIB. The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day.
Key accountabilities
* Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options.
* Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
* You will need to show that you can work effectively as part of a team.
* Take responsibility for your work and follow through on commitments.
What you will bring
* Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
* Passionate about delivering the best possible experience to our customers.
* Works cooperatively with others across the organization to achieve shared objectives.
* Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
* Willingness to achieve an APA/QFA qualification as part of this role if not already held.
Why work for AIB
Some of our benefits include:
* Market leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.
Unsolicited CVs sent to AIB by recruitment agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
Application deadline: 6th November 2025
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