Job Title: Customer Service/Office Assistant
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We are seeking a dedicated and detail-oriented individual to join our organization in the role of Customer Service Assistant. As part of our team, you will play a vital role in contributing to our continued success.
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Key Responsibilities:
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* Process sales orders accurately, ensuring all details are correctly entered into the ERP system.
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* Monitor and manage order statuses, updating customers as necessary.
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* Generate and issue invoices in a timely manner and resolve any invoice-related queries.
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* Respond promptly and professionally to customer inquiries.
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Requirements:
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* A minimum of 3 years experience in a similar customer service / office role is required.
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* Proficiency in Microsoft Office Suite, particularly Excel is essential.
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* Experience with ERP / CRM systems is highly desirable.
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Competencies:
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* Excellent communication skills are necessary for this role.
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* Attention to detail is crucial for accuracy and efficiency.
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* Organisational skills are essential for managing multiple tasks and priorities.
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* Problem-solving abilities are necessary for resolving complex customer issues.
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* A customer-focused attitude is vital for delivering exceptional customer service.
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* The ability to work collaboratively as a team player is also essential.
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