Job Summary:
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced environment.
Key Responsibilities:
* Providing high-quality customer service and support through various communication channels
* Managing bookings and scheduling appointments for CVR testing and vehicle repairs
* Processing invoices accurately and efficiently, ensuring timely payments
* Handling customer queries and concerns, escalating issues as necessary
* Maintaining accurate records and reports, providing insights for business improvement
Requirements:
* Proven experience in a customer-facing role with a strong focus on customer service
* Excellent communication and interpersonal skills, with the ability to build rapport with customers
* Strong organizational and time management skills, with attention to detail
* Ability to work in a team environment and contribute to achieving business objectives
What We Offer:
* A dynamic and supportive work environment
* Opportunity to work with a growing and reputable organization
* A competitive salary package based on experience