We're currently seeking a Customer Support & Sales Administrator to join a leading industrial distributor based in Galway, supplying over 90,000 products to customers across Ireland and Europe. This is a permanent, full-time position, ideal for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering first-class customer service. The Role: You'll support the private label brands division by managing day-to-day customer interactions, coordinating logistics, and contributing to the growth of sales and brand recognition. You'll be a key point of contact for our distributor network and internal teams, helping to drive efficiencies and customer satisfaction. Key Responsibilities: Develop strong business relationships with new and existing customers Respond to customer queries via phone, email, and web in a timely manner Accurately process orders and customer requests to ensure on-time delivery Coordinate delivery schedules and shipping logistics Monitor open orders and collaborate with production/procurement teams to prevent delays Communicate product benefits and support customers with technical queries Identify opportunities to upsell and maximise customer value Analyse sales data to identify trends, gaps, or conflicts with current business Assist with marketing activities to support brand visibility and sales Work closely with senior stakeholders on sales strategies and business development What We're Looking For: Experience in a customer-facing role (Customer Support, Inside Sales, Sales Admin, etc.) Strong organisational and administration skills Excellent communication skills, both written and verbal Ability to manage international shipments across various geographies Confident learning and discussing technical product features (training provided) Flexible, proactive, and eager to embrace new ideas and processes Experience using SAP or a similar ERP system Strong Microsoft Office skills, particularly Excel A background or qualification in Technical or Marketing is a distinct advantage A genuine commitment to delivering first-class customer service This is an excellent opportunity to join a well-established and growing company, making a meaningful impact while developing your skills across customer support, logistics, and sales. Apply todayy for more information, please call Skills: Customer Support Sales administration Galway