Procurement Administrator/Customer Support Representative
This role is a key part of the EMEA Logistics team, ensuring the smooth flow of materials required for activities in the Tuam site while optimizing inventories. The ideal candidate will support the Customer Service team in managing customer orders through the value chain.
About the Role
* Create and manage purchase orders to ensure timely delivery of materials.
* Communicate with suppliers to resolve any issues that may arise during the order process.
* Work closely with the Customer Supply Chain Manager to ensure orders are within forecast and identify potential service issues.
* Provide excellent customer service at all stages of the order process.
Key Responsibilities
The Procurement Administrator/Customer Support Representative will be responsible for:
* Order acknowledgement and creation
* Supplier communication and follow-up
* Updating reports and providing weekly KPI files
* Order Entry Management and communication with customers
* Liaising with the Customer Supply Chain Manager to ensure orders are within forecast
Requirements
To be successful in this role, you will need:
* Excellent communication and interpersonal skills
* Attention to detail and accuracy in order entry management
* Ability to work well under pressure and meet targets and deadlines
* Proactive identification and implementation of process improvements that may affect customer experience
Benefits
We offer a dynamic and supportive work environment that allows you to grow and develop your skills. As a member of our team, you will have access to opportunities for professional development and career advancement.
Working with Us
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company has a strong commitment to innovation and customer satisfaction.
What We Offer
We offer a competitive salary and benefits package, including comprehensive training and development programs.
Finding the Right Fit
We are looking for a motivated and organized individual who can provide excellent customer service and support our logistics operations.
Skill Requirements
* Science qualification an advantage but not a requirement
* Customer focus and attention to detail
* Excellent communication and interpersonal skills
* Ability to work well under pressure and meet targets and deadlines
Apply Today
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