Service/Aftersales Advisor
Location: Audi Waterford
Salary: Up to €35,000
Benefits: Bonus Scheme | Career Progression | Training & More
Job Type: Full-Time | Permanent
About the Role
Audi Waterford is seeking a highly driven and customer-focused Service/Aftersales Advisor to join our busy dealership team. This is a key role where you will take ownership of the customer service journey, ensuring every Audi driver receives a first-class experience from booking to handover.
We are looking for someone confident, technically minded, and proactive—capable of thriving in a fast-paced workshop environment.
Key Responsibilities
* Greet customers in a friendly, professional manner and guide them through the service process
* Accurately book vehicles in for service, maintenance, or repair
* Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs
* Prepare accurate service estimates and invoices
* Manage customer updates and follow-up calls
* Maintain high levels of customer satisfaction and retention
* Support the Aftersales Manager in the smooth daily running of the department
Skills & Experience Required
* Previous experience in a Service Advisor or similar customer service role (automotive preferred)
* Strong communication and organisational skills
* Comfortable using DMS/CRM systems and handling administration
* Ability to work under pressure and manage a busy workload
* A positive, customer-first attitude and strong team ethic
* Full, clean driving licence essential
What We Offer
* Opportunity to work with one of Ireland's leading premium automotive brands.
* Manufacturer training and continuous professional development.
* Competitive salary package and employee benefits.
* A supportive, high-performing dealership environment.
If you're motivated, customer-focused, and ready to excel within a premium automotive environment, we'd love to hear from you—apply today.
Job Type: Full-time
Pay: Up to €35,000.00 per year
Work Location: In person