About the Company
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
About the Role
The following Experience are applicable to this Role.
Responsibilities
Requirements Gathering and Business Analysis
* Practical experience of leading on requirements gathering (UI/UX, Functional & Non-Functional) for service impact and designs elements.
* Demonstrate, creation and communication of Customer Flows, Customer Persona's, journey maps, service blueprints, data mapping and To-Be Processes to support future service transformation.
* Leading on the preparation of detailed specifications and solution requirements.
* Experience conducting feasibility studies, high-level and detailed business models, and solution options appraisals.
Business and Digital Transformation Experience
* Experience as a BA working on large transformation initiatives covering design, development, test and deployment phases.
* Experience using Agile and Waterfall project management methodologies.
* Experience in standardising and mitigating risk by identifying common business solutions that can be used across the organisation, ensuring a holistic enterprise-wide approach to customer service delivery, enhancing effectiveness, reducing costs and utilising its capacity to deliver even better services.
* Experience establishing and articulating the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs.
* Experience working in a DevOps environment, with an understanding of collaboration between development and operations teams.
Stakeholder Engagement and Communication
* Strong problem-solving and analytical skills with practical experience of core business analyst activities using various tools and methods, including process mapping, data requirements mapping, requirements gathering, solution options appraisals and ability to communicate clearly and effectively to stakeholders.
* Experience of identifying and explaining issues and solutions clearly and effectively. Excellent influencing skills with the confidence to deal with staff effectively at all levels throughout the organisation. This includes the production of high-quality documentation.
* Experience of liaising with management regarding the delivery of process and organisational change.
Tools and Innovation Awareness
* Experience using Microsoft Office suite (including MS Word, MS Excel, MS PowerPoint, Outlook, MS Project, Visio).
* Knowledge and awareness of current trends, techniques and pursue new innovations as well as demonstrating a broad knowledge of available business solutions.
* Experience in leveraging brainstorming, mind-mapping, and focus groups for user engagement and decision validation.