Account Manager Job Description
We are looking for an experienced Account Manager to join our team. The successful candidate will be responsible for managing a portfolio of accounts, ensuring high levels of performance and satisfaction for our customers.
* Provide 1st and 2nd line support to customers
* Conduct comprehensive triage and manage Incidents and Service Requests in alignment with agreed service level targets
The ideal candidate will have excellent communication skills, the ability to work independently, and a strong customer-centric culture.