Position: Crown Quarter Manager
Reports to: General Manager
Crown Quarter are currently recruiting for a Manager to join our vibrant and dynamic team. This is an exciting opportunity for an experienced hospitality professional to play a key role in ensuring the smooth operations within our venue. The successful candidate will have a strong background in hospitality, with previous experience in a busy bar environment being a distinct advantage. Flexibility is essential, as this role requires availability for both day and late-night shifts, including weekends.
Key Responsibilities
Operational Leadership: Oversee daily operations, ensuring the highest standards of service and efficiency are maintained throughout the venue.
Team Support: Lead, motivate, and support team members during shifts, ensuring a positive and productive work environment.
Guest Experience: Deliver and maintain exceptional levels of customer service, ensuring every guest enjoys an outstanding experience.
Service Standards: Ensure all operational and service procedures are followed consistently.
Problem Solving: Handle guest queries and complaints promptly and professionally, ensuring swift resolution.
Health & Safety: Uphold and enforce all health, safety, and hygiene standards across the premises.
Cash Handling: Oversee cashing up and financial reconciliation at the end of shifts, ensuring accuracy and accountability.
Bar & Floor Supervision: Support bar and floor teams during busy periods, ensuring seamless service and maintaining operational flow.
Communication: Act as the key point of contact between management and front-line team during your shift.
Candidate Requirements
Experience: Minimum 3-5 years' experience in a hospitality supervisory or management role.
Bar Knowledge: Previous experience in a busy bar environment is highly desirable.
Leadership Skills: Proven ability to lead, motivate, and manage a team effectively.
Customer Focus: Strong commitment to delivering exceptional service and creating memorable guest experiences.
Communication: Excellent interpersonal and communication skills.
Organisation: Strong multitasking and problem-solving abilities in a fast-paced setting.
Flexibility: Must be available to work both day and late-night shifts, including weekends.
Why Work with Us?
As part of the Crown Quarter team, you'll enjoy:
* Meals on duty
* Discounted accommodation rates in our sister hotels.
* Ongoing training and professional development
* Company events
* Christmas Savings Scheme