The 5* Glenlo Abbey Hotel & Estate, Galway (part of the MHL Hotel Collection) is currently recruiting for a
Reservations Executive (Fixed term)
Main Duties
* Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up.
* Take bedroom reservations and handle guest queries by phone and email.
* Ensure that all reservations/ bookings are correctly handled in line with rate management and any other selling guidelines and procedures.
* Provide information to customers on hotel facilities, services and outlet opening times.
* Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.
* Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required.
* Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities.
* Be thoroughly familiar with current special offers and promotions.
* Promote and cross-sell other Companies in the Group where possible.
Requirements
* Have a real understanding of hotel operations.
* Excellent attention to detail
* Strong organisational skills
* Excellent communication skills
* Flexibility with work hours
* Outstanding team player
* Target driven and self-motivated.
* Proactive nature with an outgoing and friendly personality
What We Offer
* Competitive Salary
* Meals whilst on duty in our employee restaurant
* Complimentary provision of uniforms
* Excellent Employee discount in all MHL Hotels and SLH Worldwide.
* Health & Wellness Benefit
* Employee Recognition Awards
* Career Progression
* Recommend a Friend scheme
* Travel and Bike to Work Tax saving Scheme
Skills
Attention to detail Sales Microsoft Teamwork