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Tier 1 Technical Support Ireland, Ireland
Client:
Location:
Ireland, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
7b4a6755e4dc
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
Job Description
Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home-office based positions providing technical support via chat or email during regular working hours.
As Tier 1 support, you will learn how to review, analyze, and resolve a variety of customer issues quickly and professionally, communicating in English with web professionals worldwide via tickets, emails, and live chat.
The Tier 1 agent is an entry-level position that serves as a gateway role for aspiring web technologists, especially those passionate about customer service.
Requirements:
* Troubleshooting and technical issue analysis skills
* Ability to fluently communicate complex technical ideas in English
* Ability to guide customers through technical processes
* Ability to work under pressure
* Transparency, accountability, and independence
* Exceptional courtesy, patience, and a personable attitude
* Experience with WordPress, HTML, CSS – an advantage
* Knowledge of web servers and infrastructure – an advantage
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