Credit Controller - Dublin 12 12 month contract Salary: €35,000 Hybrid after training Credit Control: Take ownership of customer accounts, ensuring timely payments and minimizing overdue balances. Build strong relationships with customers, proactively resolving outstanding debts. Negotiate payment plans that work for both the business and the customer. Collaborate with the Commercial team to support debt recovery efforts. Conduct credit assessments to help make smart, risk-aware decisions. Keep key stakeholders informed with insightful reports on credit performance and trends. Monitor and manage bad debt movement, identifying accounts requiring special attention. Work independently to achieve and exceed collection targets while maintaining a customer-centric approach. Ensure compliance with company credit policies and industry regulations. Handle customer queries efficiently, providing solutions that balance business and customer needs. Assist in preparing monthly and weekly reports to track and analyse credit control performance. Direct Debit & Payment Processing: Manage returned Direct Debits, ensuring quick follow-ups and effective resolutions. Oversee the smooth setup and maintenance of Direct Debit Mandates. Work with internal teams to improve and simplify payment processes for customers. Additional Responsibilities: Assist the Credit Control Manager with various tasks and projects as needed. The Person The ideal candidate for this role will be keen to learn and develop within a progressive Finance Department. Experience in a finance team, strong analytical skills, and excellent communication are essential. A customer-focused approach and ability to manage multiple priorities will ensure success in this role. Experience: o At least 1 year of experience in a Credit Control or Accounts Receivable role. o Experience working with Direct Debits and managing payment collections is highly advantageous. Skills: o Strong numerical and analytical skills. o Excellent communication skills, both written and verbal, with the ability to build positive customer relationships. o Detail-oriented with a high level of accuracy. o Strong working knowledge of Microsoft Office, particularly Excel. Experience of Business Central an advantage o Ability to work independently and take initiative. o Ability to handle customer queries and resolve issues in a professional and efficient manner. o Confident communication and negotiation skills Must be professional yet assertive when required