Job Title: BIE Executive Responsible to: Project Manager and / or approved company designate Responsible for: Business, System and Process Improvement Main Location: Ballyboughal, Co. Dublin. However, the postholder may be required to visit other sites for the satisfactory performance of their duties and responsibilities. Normal Hours: 9am 6pm Monday to Friday, flexibility is required Job Summary: The role is a support function assisting in the flow of information between four key areas; Customs, Operations, Customers and Management. The main role is the analysis of quantitative and qualitative information and the production of summary reports, relevant to the key target areas. Main Duties and Responsibilities: System: Find areas of improvement within the systems and develop specifications on how they should be implemented Gain understanding of system capabilities and utilise them to maximise efficiency Identify bugs within the system and document as is vs should be Build relationship with system providers and liaise with them as the need arises to ensure efficient processing of Aramex requests and issues Develop system integrations with Customs, Customers and Suppliers Customs: Work with and support the customs team across all areas of the business including process mapping & improvement, system integration Develop processes for new customs systems and procedures Implement, maintain and improve batch upload files Liaise with operations across all sites to ensure standard approach to customs Work with training department to rollout new processes / enhancements As required, support customs team completing declarations Data Analysis and Reporting Gain understanding of data location and reporting functionality on system Develop customer reports for performance, KPI, customs etc. scheduled and ad-hoc requests Develop internal reports aligned with operational requests and requirements to help identify business trends and areas of improvement. Support operational team with financial reports, providing analysis and support on understanding how operational decisions impact financial reporting General Admin: Work with IT to implement and support efficient administration processes Manage asset management across Ireland in conjunction with IT and financial teams Support across the business for any general system, reporting and process requests The above is a non-exhaustive list of duties and the job holder is expected to perform different tasks as required, depending on the needs of the business. Key Experience, Skills & Qualities: Proficient on Microsoft Office products (Excel, Word, Power Point etc.) Experience working on systems including Azyra, Infor and SAP beneficial. Freight forwarding experience would be desirable. Excellent accuracy and attention to detail Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions Enjoy working with high level of autonomy, empowered to tackle potential issues Capable of building strong relationships based on empathy and trust Attention to detail driven with natural curiosity and ability to develop and implement systems and processes. Possess a positive outlook, promoting constructive responses to the challenges of work