Careers Clinic Coordinator Job Description Reporting to: Head of Careers The Careers Clinic Coordinator is responsible for the smooth and professional operation of a busy Careers Department. The department provides Job Interview Preparation services hundreds of clients each month and sits within a wider Training Department. This person is responsible for delivering an exceptional end to end service for all clients and potential clients, as well as the professional and seamless running of the training consultants diaries. Principal Duties and Responsibilities Manage the end to end delivery of key administrative processes. This includes responding to queries from existing and potential clients in a timely and professional manner. Manage the booking process for individual sessions; from the initial call with the potential client to see if we can meet their training need, through to the scheduling of the session itself. Manage the in person or virtual client experience. This includes all correspondence in advance of the training session, setting up the training environment and welcoming the client on the day of in person training. Manage the client relationship, including follow-up check ins and client feedback surveys and key client monitoring. Collect and provide data to Heads of department on various agreed metrics. Responsible for weekly communications and diary management. Support management on ad-hoc projects as required. Assist the wider members of the five-person administrative team. Skills and Competencies: Excellent Communication Skills with the capacity to build rapport with potential clients on phone Superb Administrative Skills with an eye for detail and constant improvements Strong Organisation Skills with a proven ability to hit deadlines, prioritise tasks and manage a busy workload Hardworking individual with a commitment to working efficiently, productively and with a constant focus on the end quality experience for the client. Discrete with a track record of operating in a sensitive and confidential environment.