Applications are invited for the position of Receptionist working at the main reception with our client in Dublin 7
The main responsibilities are Switchboard and Reception duties including handling incoming calls, greeting visitors, taking room bookings external and internal, and looking after the B&B accommodation bookings.. The successful candidate may be required to cover other reception areas within the Client site as required. The hours are 8.30 - 5.00 with an hour for lunch. The start date is immediately, and full training will be provided.
Main Duties & Key Responsibilities
* The successful candidate will carry out the following duties in line with our clients standards and strategic objectives and as directed by the Facilities Manager.
* Operating the main switchboard answer, screen and forward all incoming phone calls.
* Greet and assist visitors
* B & B accommodation Bookings/Credit Card Payments/Invoices including on occasion arranging alternative accommodation if the Society’s accommodation is booked out.
* Booking Couriers and taxis as required.
* Maintaining an up to date record system for:
* Registered post, Cash receipts, Petty Cash, Filing etc.
* Any other such records as it may be deemed appropriate by the Facilities Manager.
* Timely compilation of a Digital Daily Function Board for display in Reception.
* Function bookings — you may be required to deal with enquiries regarding function bookings including the outdoor bookings of Tennis Courts and Football pitches.
* Raising tickets on a CMMS system for service from Facilities Team Members contractors, e.g. plumber, electrician, porterage, telephones, pager system etc.
* Report any activations of Life Safe Systems Alerts to the Facilities Coordinator and Manager in a timely manner.
* Operation and management of the Main Reception email address.
* Such other duties as may be assigned by the Facilities Coordinator or by the Facilities Manager and Facilities Services Team.
* Management of the reception area including arranging deliveries and collections to and from the Post room to maintain tidiness at all times.
* Receptionist cover for annual leave.
Essential Skills and Experience
* Proven experience in a reception or front-of-house role.
Personal Attributes
* Friendly and approachable personality with a strong customer service orientation.
* Professional demeanour and a positive attitude.
* Reliable, punctual, and detail-oriented.
* Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
* Working knowledge of Computerised Room Management (CRM) systems.
* Strong telephone etiquette and excellent verbal and written communication skills.
* Demonstrated ability to handle queries empathetically, both in person and over the phone.
* Ability to work effectively both independently and as part of a team.
* Strong organisational skills with the ability to multitask and prioritise workload efficiently.
* A proactive approach and the ability to use initiative in a fast-paced environment.
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