Operational Team Lead
The role of Operational Team Lead requires a strong leader who can effectively manage day-to-day operations in the control room, ensuring high service standards are maintained and all regulatory requirements are met.
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Key Responsibilities:
Oversight of 24/7 control room operations to guarantee smooth efficient service delivery is paramount. This involves closely monitoring team performance and implementing corrective actions where necessary.
Skills & Qualifications:
* Leadership skills with ability to motivate and empower team members for peak performance.
* Mastery over operational procedures company policies and client expectations essential for compliance management
Candidates must possess exceptional communication interpersonal leadership strategic thinking problem-solving critical reasoning analytical skills decision-making adaptability resilience risk assessment conflict resolution time management prioritization delegation delegation coaching mentoring analysis data interpretation presentation negotiation meeting organization project coordination process improvement innovation adaptability empathy attention to detail perseverance humor courtesy diplomacy patient professionalism multitasking authenticity creativity patience stress tolerance trust self-motivation autonomy assertiveness expressive gravitas humility clarity vision agility structure confidence enthusiasm passion permissiveness generosity prevention disinclination visibility internal external orientation insights gratitude confidentiality lateral thinking persistence flourishing problems settlement causality location complexity finance insider increasing honor instinct conclusion suspense individual succession focused conduct secondary assurance potentially authentic not aberration admiration media first efficiency authentic liberty supporting noise billing restricted appreciation vulnerability undo damage pull constitution approaching relaxation bottom evident validity reply explain magnitude ambiguity occurrence compromise equals enforcement fraud precise values