Team Support Manager,SummaryTeam Support ManagerAll the detailsWork PatternWeek 1Sunday 06:00-14:30Monday 06:00-14:30Tuesday 06:00-14:30Wednesday 06:00-14:30Thursday 06:00-14:30Week 2Tuesday 06:00-14:30Wednesday 06:00-14:30Thursday 06:00-14:30Friday 06:00-14:30Saturday 06:00-14:30Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.Are you ready for it? Take your marks and get ready to apply.PurposeDuty Manage in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLeads colleagues in delivery of task prioritising customer firstPlans, allocates and follows through on delivery of task to a consistent standard across the storeDrives on the job productivitySupports colleagues through coaching and feedbackUses MI to take action to drive performanceHelps maintain a safe and legal environment for colleagues and customersSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDelivers great standards and service by putting the customer firstActs on customer feedback to deliver improvementEnsures the delivery of brilliant basicsCoach the team to deliver excellent standards of product presentationSupports the delivery of plan AProvides regular and timely feedback to line manager to support colleague performanceSupports with the training and coaching of colleagues maximising digital tools and channelsIdentifies colleagues for recognition and celebrate success within the storeProvides feedback to BIG to improve colleague experienceSupports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes actionRole models new ways of working through the use of digital toolsAllocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productivelyDelivers operational excellence ensuring all processes and tasks are delivered in line with business expectationMaintains a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsKey CapabilitiesUnderstands how M&S operates, it's strategy, future and the role they playEffectively manages own reactions and responses around changeHelps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinkingSets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues the fairly, understanding that different people will provide different perspectives and have different needsBuilds positive relationships by being a good listener and getting to know people by establishing a connectionIn control of their own reactions and considers how to share their perspective to create better reaction for teamTechnical Skills/ ExperienceSupport the delivery of excellent customer service and KPI's across the storeGood level of digital capability and can access and utilise relevant systemsGood knowledge of the commercial operation, brilliant basics and operational excellenceCurrent working knowledge of all VM principlesA good communicator with the ability to build relationships and work within a teamA good knowledge of the legal requirements associated with the role of a customer assistant and when duty managingMaintain high presentation standards, attention to detail and deliver on time, right first timeInterpret data relevant to the roleDemonstrates flexibility and adaptability to changeKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIG