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Job Title: Account Manager
Business Sector: Data Centre Solutions, Critical Environment
Location: Dublin, Ireland
Job Purpose
* To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment.
* To manage and develop a professional relationship with the local client to create a positive customer experience.
* To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client.
Job Summary
* Ensure all staff are in compliance with CBRE ethical, financial and QHSE requirements.
* Lead, motivate and develop the CBRE team on the site and ensure that culture and standards on the site align with CBRE’s.
* Provide leadership, management, and development of the contract, ensuring financial and operational commitments are met and exceeded.
* Responsible for all strategic and tactical aspects of FM and Critical Environment operations, including FM, electrical, mechanical, monitoring, control systems and Asset Management operations.
* Audit and monitor on‑site operations efficiency and develop efficiencies and innovations that benefit the client and CBRE.
Key Deliverables
* Provide leadership and guidance, including advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity and reporting.
* Develop training and development plans for each member of the CBRE staff.
* Ensure basic training needs are delivered, employees are fully competent to undertake their roles and reach their full potential.
* Manage staff career progression and maintain a high-performing team.
* Implement effective systems to plan, manage and communicate work, measure performance and achieve service excellence.
* Manage annual contract budgets and accounts and provide statistical reporting.
* Coordinate cross‑disciplinary technical escalations and support business continuity plans.
* Ensure compliance with data centre operations, CBRE business policies and health & safety requirements.
* Ensure optimal staffing structures and support key performance indicators.
* Maintain effective relationships with key client contacts and deliver a strong customer focus.
* Plan and schedule maintenance subcontractor works and repairs and ensure contractual obligations are met.
* Promote and uphold CBRE core values.
* Provide client and internal presentations and manage ad‑hoc tasks as directed by senior management.
Success Measures
* Operational excellence metrics, QHSE compliance and accident record.
* Customer satisfaction metrics.
* Profitable growth and new business development.
* Fully recruited, trained team with established succession.
* Recognition in the Critical Data Centre market.
Person Specification
* Job Title: Account Manager / Contract Manager – Department: Data Centre Solutions
* Education / Training: Excellent general education in electrical, mechanical or equivalent experience; must demonstrate continuous development with at least two years’ experience in data centre management; must be a certified Facility Manager or equivalent. Degree level education in electrical or mechanical engineering.
* Strong knowledge and experience in critical temperature control environments and associated electrical and mechanical systems.
* Experience with health & safety risk assessments, control measures and ISO/FISMA audit processes.
* Proven track record of maintaining critical and temperature controlled environments, managing escalation and emergency issues.
* Experience with contract management, vendor management and project management principles.
* Expertise in ticketing or workflow management systems.
* Strong communication, motivation and people management skills.
* Proficient in MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.
Experience
* Managerial experience as Facility Manager or Contract Manager in a critical environment.
* Understand safety codes for providing service.
* Maintain critical and temperature-controlled environments.
* Experience with maintenance scheduling and subcontractor management.
* Leadership in environment and operations service delivery.
* Proven project management experience.
Core Competencies
* Understanding customer needs, responsiveness, competence, accessibility, communication, reliability, managing others, commercial awareness and resilience.
EQUAL OPPORTUNITIES
CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnicity, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.
Why CBRE?
When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. You’ll work in a collaborative culture built on our core values: respect, integrity, service and excellence, and you’ll develop skills, embrace diverse perspectives and realise your full potential. CBRE welcomes applications from all qualified candidates.
Applicant AI Use Disclosure
CBRE is committed to understanding each candidate’s unique experience, skills and aspirations. To ensure a genuine evaluation, we do not use AI tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair evaluation.
Service line
GWS Segment
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
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