Position: Customer Operations SupportLocation: Dublin, IrelandContract: 12 months contract (with view to extension)Work Hours: Mon-Sun from 6am to 10pm including Bank HolidaysCustomer Operations Support T1About the team:Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand services rapidly expanding worldwide.About theAs a T1 Operator in Customer Operations Support your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations. A T1 Operator will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers. It is important to be both flexible and versatile in this as responsibilities will shift and additional tasks will be required of a T1 Operator throughout the continued development of the team. Based on client requirements, you might need to work agile with different workflows and use the languages skills listed on your resume.About You:You are curious, enthusiastic, and a quick learner who can work both independently and collaboratively on a tight deadline. You apply sound judgment when dealing with sensitive information which may require escalation. You are professional and communicate well with team members from all levels. You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations. You are confident of what is within your scope and are able to escalate issues without making assumptions.Your responsibilities include:Liaise between the ops team and the partnerEnsure available content is ordered, delivered, ingested, reviewed and goes live on timePerform content review to ensure that films/episodes adhere to client policy and legal guidelines.Identify common errors in digital files including, but not limited to:Product metadata and creative assetAudio levels, mapping and syncVideo issues (digital hits interlacing, motion problems)Identify common errors in digital files including, but not limited to:Track and organize top priority titlesEducate partners on our platform policies and industry standardsContribute to internal resources and associated communication documents to help manage partner relationships and development effortsMinimum Qualifications:A bachelor's degree or relevant experience1+ years of customer service / partner management experienceProven written and oral communication skillsIntermediate Knowledge of Microsoft Office Suite and Google WorkspaceProven ability to work on a tight daily deadlines across multiple workflowsPreferred Qualifications:Good knowledge of Excel and/or Google WorkspacePrevious content review experiencePrevious CRM software experience