Job description
OPERATIONS MANAGER(Operations and BOH Leadership — Zara Home Ireland)Who we areZara Home is part of the Inditex family of brands, within one of the world's leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.Zara Home brings design-led home collections to life — from textiles and fragrance to tableware, décor and gifting. Our stores are built around detail and inspiration, where product knowledge matters and customers value thoughtful support — from styling ideas to practical guidance and confident recommendations. At Inditex, how we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success.The roleAs an Operations Manager, you lead the engine behind the store — stock flow, replenishment, online processing and back-of-house routines — ensuring the shopfloor has what it needs to deliver great customer experiences. You'll run a high-volume operation with accuracy and speed, balancing priorities, deadlines and people leadership to keep the store moving.This role is ideal for someone who is organised, resilient and calm under pressure, with a strong operational mindset and the ability to build motivated, high-performing teams.This role is for you if you…Thrive in fast-paced, high-volume environments and stay calm under pressureAre highly organised, reliable and strong at managing multiple deadlinesLead with emotional intelligence — clear communication, fairness and positive energyAre commercially aware and understand how stock flow drives sales and serviceAre adaptable — you problem-solve quickly and keep operations running smoothlyCare about standards, accuracy and doing things the right wayAre resilient and ambitious, ready to grow within InditexWhat you'll doOversee all back-of-house operations, ensuring product flow is efficient, accurate and safeMonitor and improve replenishment routines and KPIs to meet company expectationsMaintain healthy stock levels in store, managing inbound and outbound movements in line with guidelinesDeliver strong execution of deliveries, processing deadlines and hourly replenishment at paceLead and optimise online organisation: managing daily deadlines and maximising online packages to support store productivityUse commercial and product data to support store performance, availability and productivityEnsure smooth, proactive communication between stockroom, departments and front of houseMotivate, coach and develop your team to deliver high standards consistentlySupport a high level of customer service by ensuring the right product is in the right place at the right timeAct as an ambassador for Inditex sustainability initiativesWhat we offerCompetitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the "More for Less" benefits platform with a wide range of discounts.At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.INDINDITEXSV All doneYour application has been successfully submitted
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