Job Title: Logistics Administrator
Reporting to: Head of Logistics
Location: M1 Business Park, Balbriggan, Co. Dublin
About Ace Express Freight
Ace Express Freight are a global freight forwarding company with more than 30 years' experience and a network of world-class partners.
We are proud to have been awarded the Deloitte 'Ireland's Best Managed Company' accolade for 16 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.
Summary
This role will directly support a high-volume and busy logistics operation servicing multiple customer accounts and an extremely diverse portfolio of freight and stock. Reporting directly to the Head of Logistics for the site, the role holder will manage varied general administrative duties, multiple daily and weekly reports, and deliver an excellent customer experience for queries and escalations. There is ample opportunity to grow within the role, the logistics team, and the wider Ace Express Freight business.
Duties and responsibilities
* To complete the day-to-day processing of import manifests and bookings in line with
* company policy and procedures.
* To provide excellent customer service to our customers by responding to customer
* enquiries and requests in a timely and professional manner
* To meet the operational day to day delivery needs of our customers in the most cost
* efficient and effective manner
* Responsible for ensuring that files are managed accordingly, and that billing and
* costing is input and processed as per company procedures and time frames.
* Communicating with other departments within Ace as well as external parties to agree discrepancies raised by our agents.
* To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed
* Comply fully with the defined operating procedures (SOP's) and processes
* Managing the inbound and outbound movement of stock, and management of inventory
* Comply fully with the administration duties inclusive of KPI reporting, invoicing, investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner
* Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach
* Support all continuous improvement initiatives including cross departmental projects through proactive engagement
* Proactively support and fully comply with the Companies Health and Safety policies and procedures.
* Assist in other functions within Logistics on a project basis when requested.
Experience and skillset
* Demonstrated ability to speak and write in English fluently
* Proficient level of numeracy, literacy and Microsoft Office skills
* 1-2 years similar experience preferential
* Highly proficient on Excel and Reports.
* Previous office administration experience in an extremely fast paced
* environment with several team members.
* Knowledge of the Logistics / Freight Industry would be a distinct advantage
* Good Communications skills with proven work performance results.
* Exposure to working to KPI's and the deliverance of same.
* Professional and focussed approach with a high level to attention and detail.
* Attention to analytics and conformance with defined procedures around tight timelines
* Customer focussed with desire for strive for excellence
* Positive can do and highly ambitious approach
* Ability to work as part of a team and on own initiative
* Increased level of flexibility to meet timelines on reporting
* Must be able to work effectively with minimal supervision.
* Strong communication skills.
What we offer
* Permanent employment contract.
* Attractive Salary.
* 21 days annual leave (up to 2 additional days leave after 12 months service).
* Company Pension (after successful completion of probation period).
* Working Hours (8am to 5pm, Monday to Friday).
* Positive working environment with a really vibrant atmosphere.
This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.
Ace Express Freight is an Equal Opportunities Employer