OverviewJoin to apply for the Cloud Migration Manager role at ServiceNow.Company description and context have been trimmed to focus on the role and essential information for applicants.Job DescriptionServiceNow is building an exciting team (GCS Cloud Migration Services) to facilitate, and ultimately automate, a seamless customer migration experience. The Cloud Migration Manager will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.What You Get To Do In This RoleTrack and report on status of migration requests from initial trigger to completionTake steps to assign work items properly across teams, monitor timeline execution, establish SLAs where needed. This may include creating and assigning change tasks for migrations, checking status updates, and ensuring SLAs are metDirectly engage with customers to explain the migration process, build confidence in ability to execute, and push through customer resistance to achieve migration objectivesDirectly engage with teams/systems outside of GCS where needed (e.g., perform entitlement checks if not automated and coordinate with required parties)Serve as process owner for end-to-end moves, identifying automation opportunities and evolving the group from manual steps to automation and exception monitoringIdentify opportunities to automate where appropriateQualifications1-2 years of experience working with SaaS Cloud Infrastructure environmentsPrevious experience with ServiceNow Cloud Infrastructure is strongly preferredA solid foundation in Project ManagementComfortable in a technical environmentCustomer-facing role with a customer-first mentalityCritical thinking, analysis, troubleshooting, and problem-solving expertiseAbility to communicate with and manage stakeholders outside the enablement organization, build a team of advocatesStrong written and verbal communication skills with ability to initiate and manage relationships with customers at all levelsAbility to work independently and as part of a team in a highly dynamic and fast-paced environmentA quick, can-do attitude to handle fast-paced and dynamic situations, challenges and customersRole may include on-call rotation to cover production migrations as neededEqual Opportunity and AccommodationsServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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