Job Title:
Senior UX Researcher
Overview:
About the role
At the intersection of customer obsession & bold innovation, we’re hiring a Senior UX Researcher to join our Behavioural Lab+ and help us define what the future feels like for our customers. If you thrive on transforming ambiguity into clarity, empowering product teams through insight, and unlocking new possibilities for scale—you’ll the most innovative UX Squad here.
We’re building the next generation of intelligent, insight-driven solutions for people and businesses. As a UX Researcher, you’ll do more than usability tests—you’ll be a critical partner in shaping what we build, why we build it, and how it meaningfully impacts lives. From foundational discovery to rapid iterative testing, you’ll be embedded in a culture where research drives decisions—not just validation.
You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our CX&D team (Customer Experience and Design) integrates Behavioural Science, Data, Design & Technology to create future conceptual designs, iterate Design Systems, and develop new product solutions that elevate existing features.
If you're passionate about UX Research, human behaviour, driven by user-centric solutions, interested in learning advanced UX Research skills and ready to design what’s next? Apply now & help us shape the future, one insight at a time
What You’ll Do
- Shape Product Direction: Lead generative, evaluative, and longitudinal research studies to influence strategic product decisions and roadmap prioritization.
- Elevate Team’s Intelligence: Translate complex human behavior into clear, actionable insights—fast! Make data resonate with Product Owners, Product Designers, Content Design & Marketing.
- Own Research from A–Z: Scope research plans, design and execute studies, synthesize insights, and create compelling narratives that drive action.
- Apply critical thinking skills: Analyze and synthesize findings without bias, recognizing patterns and themes that are formulated into compelling draft stories that articulate insights and implications.
- Champion the User Voice: Be the connective tissue between users and teams. Create space for empathy to thrive in sprints, reviews, and OKR planning.
- Upskill the Org: Mentor cross-functional partners to conduct their own lean research. Scale impact by improving frameworks, tools, and operations.
- Drive Craft Innovation: We’ll mentor you into pilot new methods, contribute to our research toolkit, and help shape a best-in-class & innovative research practice for a fast-growing org.
As a Mastercard's CX&D community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development.
What You Bring
- 4+ years of experience in UX Research, preferably in fast-paced, product-led companies (FinTech, SaaS, or B2B/B2C hybrids a plus).
- Deep mastery of mixed methods research—Qualitative and Quantitative, moderated and unmoderated, generative and evaluative.
- Prioritize and evangelize data-driven decision making alongside our Product team.
- Able to support findings with storytelling, usability, and cognitive principles. Strong communication skills—you can tell a story that sticks, and adapts insight delivery for everyone from ICs to execs.
- A track record of impact—your research has directly shaped product features, go-to-market strategies, and long-term vision.
- Ability to thrive in ambiguity and complexity—you’re a structured thinker who can carve clarity from chaos.
- Passion for solving problems and being challenged.
- Adaptability - constant willingness to learn and hit the ground running.
- Initiative and ability to collaborate independently.
- Track record of resilience, agility, and ability to thrive in dynamic growth environments.
- You’re a doer and clarity is your mantra.
- Curious and passionate about innovating UX Research.
Nice-to-Haves
- Background in Psycology, Cognitive Science or related fields to understand human behaviour & decision-making insights.
- Experience working in fintech, enterprise platforms or startups with UX&R methodologies.
- Quantitative skills in survey design, data visualization or statistical tools.
- Hands-on experience with Figma, Maze or similar User Testing solutions.
- Passion for ethical research practices and inclusive design.
Who You Are
- A Systems Thinker: You zoom in and out between user pain points and strategic objectives.
- A Pragmatic Idealist: You balance user advocacy with business needs, and find win-wins.
- An Empathy Architect: You don’t just talk about human-centered design, you build it into the system.
- Obsess over customer experience. You deeply understand what we’re building and who we’re building for and serving.
- An Agile Operator: You deliver fast- without compromising depth, and you know when “good enough” is better than perfect.
/Why Join Us
- We’re on a mission to make complex systems simple—and delightful—for millions.
- You’ll join a team that values craft, impact and radical collaboration.
- We invest in our researchers as strategic partners, not usability testers.
- You’ll have the autonomy to push boundaries and the support to grow.
- You’ll enhance your skills in behavioural science applied to UX by working with innovative methodologies through KPIs & leveraging cutting-edge AI solutions.
About Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. #J-18808-Ljbffr