Role Overview:
As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer service and contributing to the success of our front-line operations. This fulfilling role allows you to make a difference every day, build lasting relationships with customers, and be part of a team that values community and teamwork.
Key Responsibilities:
* Support daily store operations
* Maintain store cleanliness and tidiness
* Ensure food safety policies are met
* Prepare food to high standards
* Enforce training content and manage stock effectively
* Create exceptional customer experiences through proactive communication and issue resolution
* Collaborate with management to achieve targets and drive business growth
Why Join Us:
* Discounts on hot drinks and food items
* Bike-to-work scheme (after 6 months)
* Healthcare plans for medical expenses
* Wellbeing platform and Employee Assistance Programme
* Flexible schedules to suit individual needs
* Company pension scheme
* Exclusive offers on broadband and mobile plans
* Referral scheme for friends and family
* Development opportunities through online and classroom-based learning