Company description:
Tirlán is a world‑class food and nutrition co‑operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer‑owned co‑operative has a first‑class track record of success in the global market.
Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high‑quality milk and grains to the international marketplace. Using modern‑day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.
Its award‑winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.
A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities, with annual revenues of over €3 billion. Tirlán is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science‑Based Targets initiative (SBTi).
Job description:
Customer & People Engagement Technology
Centre of Excellence Manager
Hybrid working model: Tirlán
Tirlán, currently partnering with a 3rd‑party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirlán IT team, working in a dynamic & collaborative environment.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.
Overview
Reporting to the Head of IT, this role will lead the Customer & People Engagement Technology CoE within the IT function at Tirlán. The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement, HRIS, and digital experience. Working in close partnership with Commercial Digital Transformation, Category stakeholders and the Human Resources Function, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals.
Key Responsibilities
Leadership & Strategy
* Lead a team of specialists across customer engagement and people experience platforms.
* Develop and maintain strategic roadmaps for relevant platforms.
* Define and ensure adherence to architectural standards and governance.
* Champion innovation and continuous improvement across supported platforms.
Platform Ownership
* Oversee the lifecycle management of Customer Engagement Platforms (e.g. SAP C4C, SAP Emarsys, SAP Commerce, etc.), HRIS Platforms (e.g. SAP SuccessFactors, Time & Attendance, Payroll, etc.) and Web Hosting Platforms (e.g. Drupal, Wordpress, etc.).
* Ensure platforms are secure, compliant, and optimised for performance and user experience.
* Manage relationships with external strategic partners, service providers and vendors.
Collaboration & Stakeholder Engagement
* Partner with the Customer Digital Transformation team to align technology with customer experience goals.
* Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives.
* Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs.
Operational Excellence
* Ensure robust support, maintenance, and enhancement processes are in place.
* Monitor and report on platform performance, usage, and KPIs.
* Promote best practices, standardisation, and reuse across application platforms.
* Evaluate emerging technologies and recommend adoption where appropriate.
Compliance & Risk Management
* Ensure platforms comply with internal policies, GDPR, and other relevant regulations.
* Manage risk through proactive monitoring, vendor management, and incident response planning.
Project Delivery
* Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget.
* Provide oversight and guidance on solution design and integration.
Benefits Realisation
* Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals.
Key Requirements
* Bachelor’s degree in Information Technology, Business Systems, or related field.
* Relevant certifications in SAP, HRIS, or digital platforms desirable.
* 5 years+ experience in a similar role, managing enterprise platforms in customer engagement and HR domains.
* Strong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SuccessFactors).
* Experience with web hosting technologies (Drupal, WordPress) desirable.
* Demonstrated ability to lead cross‑functional teams and manage vendor relationships.
* Strategic thinker with hands‑on technical capability.
* Excellent communication and stakeholder management skills.
* Experience in the agri‑food or cooperative sector advantageous.
* Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable.
* Strong team player with a growth mindset.
Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or disability status.
Skills
* Customer & People Engagement Technology Manager
* IT
* IT architecture
Benefits
* Gym
* Mobile phone
* Paid Holidays
* Parking
* Pension
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