Job Title
Operations & Maintenance Manager
Job Description
Service Manager – Operations & Maintenance
Reporting to
Head of service - UK
Location
Kilcock, Ireland
Contract Type
Permanent
Introduction
The Senior Service Manager – Operations & Maintenance is a pivotal leadership role within the Vanderlande UK Warehouse Leadership Team. Working closely with the UK Head of Service, you will be responsible for both tactical and strategic leadership that drives the service vision forward while directly contributing to commercial growth, customer value expansion, and operational innovation. You will act as lead to both internal and external stakeholders, with accountability for delivering service excellence, influencing future strategy, and enabling long-term customer success.
Role Responsibilities
Deliver outstanding services to our customers throughout the lifecycle, building senior-level, trust-based relationships across the internal and external stakeholder chain.
Lead, mentor, coach, and foster a culture of accountability with a direct team of 5 Maintenance / Service Technicians. Coordinate workforce planning, supporting recruitment, succession planning, leadership development, and long-term capability growth.
Implement the service strategy and roadmap, in alignment with Vanderlande’s global strategy and the objectives of our customers.
Maintain clear governance of contract performance across cost, asset management, performance, compliance, risk, value realisation, and HSEQS targets.
Take commercial ownership of contract profitability by identifying and securing upsell opportunities, efficiency gains, and service improvements that contribute to order intake and margin growth.
Responsible for executing our service proposition to deliver exceptional performance by setting clear objectives and targets, seasonal planning, and incident management.
Through leadership and engagement, define, support, and sponsor outcome-based transformation, focusing on enhancing efficiency and effectiveness to achieve Operational Excellence, with a focus on safety.
Monitor and take actions to improve key performance indicators (KPIs) to track progress and identify opportunities for optimisation across the Operations and Maintenance remit.
Ensure active participation in the (early) RMR Project sales and enable a smooth transition into service business as usual.
Use service transformation tools and technology innovations to enhance our operational delivery model, including automation, data-driven insights, and supply chain improvements.
Role Qualification And Skills
Experience in operations and leadership, ideally within a customer-centric business.
Strong communication skills, with an ability to tailor messaging to internal and external audiences.
Enjoy building relationships in a high-performance environment with an adaptable and proactive leadership style.
Ability to adapt to rapid changes and consistently meet or exceed set targets.
Previous experience managing and motivating large teams within a large-scale, complex, and dynamic operational environment, including Industrial Relations experience.
Motivated, driven, and resilient, able to influence people at all levels and develop effective working relationships that promote teamwork.
Capable of managing all aspects of direct reports’ welfare, safety, objectives, career planning, discipline, and training.
Innovative approach to problem-solving, well-versed in using continuous improvement tools and data-driven methodologies to enhance processes and service offerings.
Passion for driving positive change and seeking innovative technical solutions.
Experience in Service and Contract Management.
Demonstrates strong operations and change management skills.
Ability to quickly establish and work within a network to deliver promptly, focusing on Safety, Service, and Quality.
What We Offer
25 days of annual leave (excluding public holidays)
Private Medical Cover
Sparks GP Service
Cycle to work scheme
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore reasonable adjustments that can be made to support your application.
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