Talbot Hotel Carlow, part of the Talbot Collection, is currently recruiting for an experienced Reception Supervisor.
Main Duties:
* To ensure the smooth running of the Reception..
* Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
* Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
* Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
* Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
* Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
* Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
* To have a good working knowledge of how to deal with groups -checking group bills.
* To work closely with Revenue Manager to ensure a consistency of communication is maintained.
* To ensure all standard operational procedures are followed by all staff on duty.
* Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction
* Be familiar with Hot Soft system
The successful candidate will have:
* 2 years' Hotel Reception Experience.
* Friendly and professional work attitude.
* Fluent English essential - written and spoken.
* Must be available to work variable shifts.
* Excellent interpersonal and organisational skills
This position will involve shift and weekend work.
*Talbot Hotel Carlow is an equal opportunity employer*