About Us:We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Company OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.The RoleWe are looking for an experienced Product Support Engineer with advanced troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and will play a critical role in the day-to-day support of these customers.The Support Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. The Support Engineer is required to provide clear and concise communication with all forms of clients and internal peers.Your day-to-dayClose interaction with Product, Engineering, Professional Services, TAM and CSM teamsResponsible for advanced troubleshooting of Proofpoint Illusive Identity Threat Detection products and servicesWork with the customer to troubleshoot and resolve complex issues, replicate customer environments and product problems as needed. Document issues and collaborate with R&D when needed to provide solutions.Document technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.Ability to think "out-of-the-box" and develop creative solutions to address clients' requirementsWhat you bring to the teamProven experience providing product support to external enterprise grade customersExtensive experience with Windows environments: Windows Servers, Event logs, GPOKnowledge of Relational & non-relational databases and SQLAnalytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutionsExcellent collaboration and communication skillsPeople person and team playerSelf-learner and independent executorLanguage fluency in EnglishDesirableKnowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDEKnowledge in cyber - lateral movement, cyber-attacksFamiliarity with deployment tools - SCCM, Intune, TaniumFamiliarity with PAM solutions (e.g., CyberArk)Familiarity with Java, Python, C++BSc in Computer Science, Computer Engineering, or equivalent practical experienceWhy ProofpointProtecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organisation with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpointLI-CB1Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:Competitive compensationComprehensive benefitsLearning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).Annual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to. How to Apply Interested? Submit your application here. We can't wait to hear from you