Job Overview
A leading financial services firm is seeking a skilled Desktop Support Engineer for a full-time, permanent role. The successful candidate will be responsible for delivering exceptional IT support to the organization.
* Incident management on support products and services.
* Triage, resolve incidents, and respond to queries on PC's, laptops, terminals, printers, mobile devices, software applications, and in-house systems.
* Drive technical content and departmental procedures to the knowledge base.
* Complete requests to install software and build and deploy hardware.
* Maintain accurate records of incident and request progress and resolution.
* Take responsibility for departmental functions or initiatives as directed.
Required Skills and Qualifications
* At least 1 year's experience in a related technical support role.
* IT, Computer Science, or Business qualification.
* Good problem-solving and troubleshooting skills.
* Familiarity with IT business technologies, including networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office, and major software applications.
* Excellent interpersonal skills.
* Motivated to deliver exceptional customer service.
Key Competencies
* Delivering Superior Customer Satisfaction
* Problem Solving & Decision Making
* Communication and Influencing
* Team Working and Cross Functional Collaboration
* Drive for Results