About ZAGG
ZAGG is a global leader in accessories and technologies that empower mobile lifestyles.
The company has an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG® and, mophie® brands.
ZAGG operates its international business from Shannon, Ireland with additional offices in the United States and China.
ZAGG products are available globally at leading retailers including Apple, Currys, 3Uk, Select, Orange, Verizon, Elkjop, and Amazon.
For more information, please visit the company's websites at and follow us on Instagram, TikTok and LinkedIn.
ZAGG is an equal opportunities employer.
Position Title
Operations Executive
Location
Shannon
Classification
Permanent
Position Summary
ZAGG International is seeking a proactive and customer-oriented Operations Executive to join our team.
This position will be responsible for working proactively with ZAGG customer's Resellers & Distributors.
You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information.
The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas, as well as have the ability to work independently.
Key Responsibilities
Sales Support – support regional field sales personnel & partners on all pre- and post-sales enquiries, including order entry, back-order management, invoicing, delivery issues, sample requests, complaints and return requests.
Build and develop relationships with ZAGG field sales, partners & resellers.
Ownership of customer weekly reports, including backorders, shipments, open orders.
Understand the product – keep abreast of any changes and have the most up-to-date information possible.
Be proficient in all ZAGG internal systems and ensure you follow all procedures from an audit perspective.
Police & validate that field sales & partners are adhering to processes.
Miscellaneous, ad-hoc tasks completed as required – covering colleagues during leave, assisting in induction training for new employees and other general administrative duties as required by management.
Work on own initiative to identify areas for potential process improvement.
Perform additional duties as required.
The Ideal Candidate Will Have
Fluency in English; second language desirable.
Proficiency in Microsoft Excel, Word, Outlook and experience with CRM, GP and Dynamics.
3+ years' experience in a similar role.
Technical competence, having worked in a technology sales order management environment prior to this.
Proven record in customer order management.
Excellent attention to detail and accuracy.
Proactive problem solving.
Ability to work independently as well as part of a team, demonstrating a proactive and collaborative approach to problem-solving.
Self-starter with excellent communication skills, able to work on own initiative and as part of a team.
Ability to collaborate effectively in a team environment.
Ability to adapt and change with the business needs.
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