Gentle Hands Homecare Ltd is seeking a dedicated and professional Client Care Coordinator to join our growing Team. This is a permanent, full-time position, based in our Cork city office, and will also provide support to our Dublin office.
Key Responsibilities:
* Work with the management team to prepare and maintain client schedules using the One Touch Software system
* Coordinate and allocate hours for new and existing clients, ensuring smooth onboarding into schedules
* Manage staff absences, sick leave and ensure appropriate cover is arranged promptly
* Participate in weekly team meetings to support efficient service delivery
* Handle client and team enquiries by phone and email in a professional and timely manner
* Provide administrative and operational support to the management team, as required
* Participate in the back-up on-call rota as part of the teams' shared responsibilities
Skills & Experience:
* Previous experience in a client care or scheduling role in home care.
* Ability to thrive in a fast paced, dynamic office environment
* Excellent organisational skills, must be able to prioritize tasks and manage multiple responsibilities effectively and efficiently
* Strong communication and interpersonal skills with the the ability to build and maintain positive working relationships
* Capable of working independently as well as collaboratively with a team
* Proficiency in MS Outlook, Word, Excel, Teams
* Experience using One Touch software preferred but not essential
Job Types: Full-time, Permanent
Pay: €30,000.00-€32,500.00 per year
Benefits:
* Employee assistance program
Work Location: In person