At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Job Description
General Responsibilities:
Receiving customer phone calls and directing calls to the appropriate department
Responding to customer queries and providing customer support
Providing various certificates, invoices and documents on request
Assisting customers with sample submission and testing queries
Chasing and taking payments, issuing receipts and releasing testing certificates
Dispatching/posting testing kits and consumables
Managing courier arrivals and dispatches and accepting samples into the depot
Tracking submissions against payment history
Assisting with general reception duties
Performing ad hoc duties as required
Essential Skills / Knowledge / Experience
Excellent standards of PC literacy (Excel, Word, Outlook)
Professional phone manner and customer service skills
Willingness to learn
Strong organisational skills
Full driver’s licence
Analytical and logical approach with a keen eye for detail
Able to thrive under pressure and work as part of a team in a fast‑paced environment
Interest/background in science would be an advantage but not essential
Knowledge of LIMS and SAGE Accounts would be an advantage but not essential
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, shaping how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal‑opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or hold or be able to obtain a valid working visa.
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