About the Position:
This is an exciting opportunity to join our Client Care team as a Customer Support Specialist. As a passionate advocate for delivering exceptional support, you will be working in a dynamic, international environment that values growth and development.
Main Responsibilities:
* Provide consultative support, consistently going the extra mile for customers
* Manage complex, high-priority customer cases from start to finish
* Communicate clearly in English and French, both spoken and written
* Collaborate with other departments and product teams to resolve complex queries
* Ensure high levels of customer satisfaction
* Demonstrate flexibility, resilience, and a consistently positive attitude
Your Profile:
* Fluency in French and English (written and spoken – C2 level)
* Previous experience in a customer-facing role (Customer Service or Technical Support)
* Experience in hospitality setting is a plus
* Strong critical thinking and problem-solving abilities
* Proactive and customer-focused mindset
* Comfortable working flexible hours, including weekends and public holidays
Location: Remote in Ireland or hybrid in Dublin Office
Benefits: Annual bonus and Equity Scheme, Healthcare and Pension Scheme, and other perks and benefits. ],