Customer Service Agent Fixed Term Contract 6 months page is loaded
Customer Service Agent Fixed Term Contract 6 months
Presenta candidatura remote type Completamente on premessa locations Dublin time type Full time posted on Offerta pubblicata 3 giorni fa job requisition id JR105550
Job Description
Benefits:
* Competitive Salary
* Starting twenty-nine holidays (including bank holidays), increasing with length of service
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to Hubex benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Key Responsibilities:
* Create the optimal rental experience by maximising on sales and service opportunities for every customer.
* Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
* Help backlogs at various pressure points across all departments
* Provide excellent customer service in all customer contact situations.
* Handle all customer needs with professionalism and confidence.
* Handle all telephone and email inquiries in a friendly and helpful manner.
* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties in line with business needs
Experience and Skill
* Full clean B driving licence held for a minimum of 2 years an advantage
* Excellent phone handling / communication skills
* Experience in customer interactions in a fast paced environment is advantageous
* Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
* Strong attention to detail and conscientious approach to work
* Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar.We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.
“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile. Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.
I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti: Europcar -uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio. In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “myEuropcar”
La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti. Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente
in oltre 130 Paesi.
Maggiori informazioni su: www.europcar-mobility-group.com
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