The German-Irish Chamber of Industry and Commerce (AHK Ireland) is supporting one of its clients in the recruitment of this position.
Our client is an internationally active company in the pharmaceutical engineering sector, known for high-quality technical solutions, long-term customer partnerships, and a strong international footprint.
This role combines commercial responsibility with strong on-site technical leadership and requires a hands-on engineering professional who can act as the primary representative of the company at customer sites.
This is a key position with high visibility, offering the opportunity to take ownership of customer relationships, lead the local site presence, and ensure technical excellence in a highly regulated pharmaceutical environment.
The role is based in Kilkenny.
Your Responsibilities Site Leadership & Customer Interface Act as the local Site Leader and company representative in Ireland, ensuring a professional and reliable presence at customer sites.
Serve as the primary on-site contact person for pharmaceutical customers where the machines are installed and operating.
Take ownership of customer relationships and ensure long-term partnership development.
Represent the company in a leadership capacity during installation, service, escalation, and lifecycle discussions.
Ensure smooth coordination between the Irish site and Headquarters in Germany.
Technical Responsibility & Hands-On Engineering Act as the technical first point of contact after successful SAT (Site Acceptance Test).
Provide hands-on engineering support and practical troubleshooting when required.
Understand machine functionality in depth in order to assess technical issues and translate them effectively to specialist teams at HQ.
Structure and communicate technical inquiries to expert teams in Germany, ensuring accurate issue capture and follow-up.
Support installations, commissioning phases, and technical escalations.
Provide technical guidance and coaching to local colleagues (e.g., Customer Service Coordinator).
Service & Account Management Assume full responsibility for customer satisfaction, support, and development.
Coordinate all service-related activities between customers and headquarters.
Engage in active service sales and lifecycle consultancy, including follow-up on quotations.
Negotiate and finalize service contracts (e.g., SLAs).
Act as escalation point for customer concerns, initiating internal actions as required.
Capture and communicate customer and market requirements to Service Product Management.
Support sales in service-specific matters (URS handling, contract management for new machine projects, presentation of service portfolio).
Conduct regular customer visits.
Participate in trade fairs (preparation, participation, follow-up).
Ensure achievement of annual order intake and revenue targets.
Act as extended project team member for new machine projects, particularly during installation phases.
Your Qualifications Completed degree in Engineering (Mechanical Engineering, Automation, Mechatronics or similar) or equivalent practical technical qualification.
Strong hands-on practical engineering experience is essential.
Proven experience in mechanical engineering, pharmaceutical machinery, automation, or related industrial environments.
Ability to confidently act as technical authority and first contact person at customer sites.
Experience in customer-facing technical roles (e.g., Field Service Engineer, Technical Project Engineer, Service Engineer) is highly desirable.
Leadership capability and readiness to take on a Site Leader function.
Strong customer orientation with commercial awareness.
Excellent communication and negotiation skills.
Organisational strength and ability to coordinate complex service cases.
Willingness to travel for business.
Team player with the ability to operate in an international environment.
Business fluency in English (German language skills are a strong advantage).