About the Role
We are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role, combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service, possess strong hands-on experience with ESPA, and demonstrate natural leadership skills.
You will play a vital role in maintaining treatment standards, developing therapist performance, and contributing to the overall success of the spa.
Key Responsibilities
Treatment Delivery & Guest Experience
* Perform all treatments to an exceptional standard, following ESPA protocols while tailoring services to meet individual guest needs.
* Conduct in-depth consultations and provide personalised aftercare and home-care recommendations.
* Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services.
* Maintain in-depth knowledge of spa treatments, packages, and promotional offers.
* Consistently deliver five-star service with professionalism, warmth, and attention to detail.
Training & Development
* Deliver in-house ESPA training and ongoing refresher courses.
* Support the onboarding and continuous development of spa therapists.
* Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards.
Team Leadership
* Conduct bi-monthly performance appraisals and support the implementation of individual development plans.
* Inspire and motivate the team to achieve high standards in both service and retail.
* Assist the Spa Manager in rota planning, team coordination, and daily operational requirements.
Operational & Retail Excellence
* Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures.
* Monitor and manage retail and professional stock effectively.
* Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching.
* Participate in spa promotional events, demonstrations, and guest engagement activities.
Essential Qualifications & Experience
* Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO, CIBTAC, ITEC, or higher.
* Minimum 3 years of hands-on experience as a therapist, including 1+ year in a senior or leadership role.
* Proven experience with ESPA treatments (ESPA Trainer certification desirable).
* Fluent in English, both verbal and written.
* Impeccable personal presentation and grooming standards.
* Independently obtained right to live and work in Ireland.
* Strong interpersonal, leadership, and guest service skills.
* Flexibility to work across shifts including evenings, weekends, and public holidays.
What We Offer
* Competitive salary package
* Career development and progression opportunities
* Ongoing ESPA training and professional development
* Staff discounts on treatments, products, and hotel services
* On-site state-of-the-art staff accommodation, subject to availability
* Supportive and professional working environment
If you're an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment, we’d love to hear from you.
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