Hotel Receptionist
We are now looking for a Hotel Receptionist to join the MPeople team!
Responsibilities
Working as part of the Front Office and Reservations Team to offer a high level of customer service.
Checking in and out guests on arrival and departure.
Dealing with enquiries via telephone and email.
Processing of reservations, cancellations and modifications promptly.
Promote upselling and general sales within the department and ensuring maximum revenue is generated.
Ensure all daily reports are completed before the agreed time.
To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
To liaise with Senior Management with regard to guest queries or issues.
To assist guests with transport & luggage in a courteous and professional manner.
Benefits
World class employee changing facilities and a stylish employee restaurant Croi.
Bespoke Montenotte uniforms for all guest-facing employees.
Group discount HSF Health Plan.
Learning & development opportunities.
Career guidance & coaching.
Culinary apprenticeships.
Trainee management development programmes.
Internships & work placement opportunities.
Graduate development programmes.
Employee wellness programmes.
Trained mental health first aiders & an employee assistance programme.
A free meal in our employee restaurant Croi while on duty.
Free use of the Motion Health Club with facilities including:
Free weekly employee exercise class every Thursday morning.
Access to personal training & fitness assessments.
25% discount off food in Panorama.
25% discount off spa treatments at Bellevue Spa.
Access to the cycle to work scheme.
Access to the travel pass scheme.
Employee engagement and recognition programmes.
Referral reward scheme.
Opportunities to participate in sustainability and health & safety opportunities.
#MPeople events.
#MPeople sporting activities.
#Mpeople community engagement with our local community & our charity partner, Pieta.
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