Director of Rooms Division Job Description
Career Vision Recruiters seeks a visionary leader to spearhead the strategic direction and operational excellence of the Front Office, Accommodation, and Maintenance departments in a Luxury Hotel. This key leadership role ensures a flawless guest journey from booking to departure.
Key Responsibilities:
* Leadership and Oversight: Set strategic priorities while ensuring smooth daily operations for the Rooms Division.
* Team Development: Inspire, guide, and develop teams across Front Office, Accommodation, and Maintenance, cultivating a culture of accountability, professionalism, and excellence.
* Guest Satisfaction: Track and enhance guest satisfaction by responding proactively to feedback and continuously improving service standards in line with Forbes and brand expectations.
* Operational Excellence: Oversee departmental budgets, forecasts, P&L, and CAPEX plans to ensure cost-effective, high-quality operations.
* Collaboration and Compliance: Collaborate with Sales, F&B, Spa, Events, and Reservations to deliver a seamless, cohesive guest experience, and ensure all operations comply with health, safety, fire, and security regulations.
Requirements:
* Qualifications: Bachelor's degree in Hospitality Management or related discipline.
* Experience: Progressive leadership experience in luxury hotel Rooms Divisions, including 13 years at Director level.
* Skills: Proven management of Front Office, Accommodation, and Maintenance/Engineering in a high-end hospitality setting, hands-on experience with Forbes Travel Guide audits, expertise in P&L oversight, CAPEX management, and operational cost control, proficiency with PMS, Reservation, and Guest Relations Management systems.