OverviewJoin to apply for the Area Manager - Vacation Rental role at Expedia Group.Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.As a key member of the broader Partner Success Leadership team, the Area Manager has two functions - managing a team of individual contributors responsible for acquiring new inventory for our European Vacation Rental marketplace, as well as leading critical initiatives for the broader Partner Success leadership team. This role is based in Dublin, Ireland and will report to the Director, Vacation Rental Partner Success.We offer a full benefits package, including travel perks, generous time-off, parental leave, a flexible work model, and career development resources to support our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Expedia Group’s family of brands includes: Brand Expedia, Hotels.com, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, and others.Employment opportunities and job offers at Expedia Group will come from Expedia Group’s Talent Acquisition and hiring teams. Our official website to find and apply for job openings is careers.expediagroup.com/jobs.Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.What you’ll doHold regular 1:1s with team members, assess performance, and provide feedbackForecast business projections based on documented pipeline, opportunity and trendsCreate and manage pipeline and territory coverage planManage team KPIsFacilitate training needed to continually enhance communication, persuasion, objection handling, and shared accountability with our partnersEvaluate each team member's monthly/quarterly business plans to build pipeline in order to achieve quarterly sales targetsEnsure that all team members meet or exceed all activity standardsDirectly manage partner concerns and feedback, and help to resolve issues with ownership and careHelp prioritize and triage partner and traveler issues with the appropriate Support, Development, and Product teams necessary for resolutionProvide timely feedback to senior management regarding partner performance, product feedback and insights, and any system or tool issues from our partnersPartner with operational, administrative, and learning and development teams to improve day-to-day practices, strategic outreach, operational tools, and marketplace reporting for the account management teamDemonstrate business acumen, strong knowledge of products, e-commerce pipelining, monetization and optimization, process improvement and a solutions-based approach to challenging problemsOrganize and attend team participation in industry-related eventsManage special projects as neededDevelop high-potential team members into future Expedia Group leadersThis role follows our hybrid work model, with three in-office days each week. While we value flexibility, this schedule is a set part of the positionWho you areBachelor’s degree in a related field; or equivalent related professional experienceProficient in English, with a strong preference for fluency in German, French, Spanish, or Italian6+ years of Customer Success, Account Management, Client Services or B2B sales experience3+ years of managing Account Management or Customer Success teams, with eCommerce or B2B productsProficient in Microsoft Office, Salesforce, and TableauKnowledge of the vacation rental and hospitality industry is a plusYou are open to feedback and enjoy teaching, coaching and helping team members with professional developmentYou provide guidance to team on communications skills and adjust communications style based on team sentiment; you act as a champion for your team in front of internal stakeholdersYou craft and implement strategies for Expedia Group to improve relationships with partners and actively provide feedback and coaching to teams on relationship management skillsYou drive initiatives that create “win-win” situations and mentor team on how to improve partner interactions and encourage Partner AdvocacyYou set clear objectives, provide strategic guidance and leverage the strengths of each team member and motivate and inspire themYou use data to track KPIs and goals and identify risks and opportunities to team performance based on data analysisYou demonstrate the ability to develop in-depth expertise; share best practices with the team; work with training & development and HR to develop relevant trainingYou translate changes and improvement opportunities into clear tasks; you are familiar with agile principles and encourages innovation; refine strategies based on results and feedbackYou proactively identify, propose, and lead cross-functional improvement projects and build coalitions and support for business casesActively provide guidance to ensure the team listens effectively and can deliver strong messaging that resonates with partnersLead with experience and exemplify positive management of internal and external relationshipsDrive strategic, forward-looking initiatives that create positive outcomes by gathering and relaying information between partners and internal teamsSet clear objectives, provide strategic guidance, present with excellence, and motivate and inspire team members to do the sameUnderstand data well enough to challenge it when monitoring team and portfolio performance; identify risks and opportunities based on data analysisTranslate changes and improvement opportunities into clear tasks; encourage innovation and use results to refine strategiesProactively identify, propose, and lead cross-team improvement programs and establish coalitions of support using strong business casesOffer guidance and coaching where needed; actively support professional development; exemplify openness, transparency, and advocacyAccommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability or other health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. 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