About the Role:
We are looking for an
IT Systems Administrator
to provide hands-on IT support in our Dunboyne office
and nearby office in Borris,
while overseeing and coordinating IT support activities across the EMEA region. This role is focused on
ensuring tickets are resolved efficiently
and aligning IT support with business needs.
Key Responsibilities:
·
Provide local IT support
in
both
the Dunboyne
and Borris offices
, handling hardware, software, and network issues.
·
Monitor and manage IT support tickets
, ensuring timely resolution across EMEA.
·
Coordinate and oversee the small EMEA support team
, ensuring workloads are balanced and service levels are met.
·
Act as the key IT contact for business stakeholders
, understanding and addressing their technology needs.
·
Work with global IT teams
to align support processes and best practices.
·
Maintain local IT infrastructure
, including workstations, printers, servers and network devices.
·
Ensure IT policies and security best practices
are followed.
·
Identify process improvements
to enhance efficiency in IT support operations.
What We're Looking For:
· Strong experience in
IT Systems Administrator
within a corporate or SME environment.
· Proven ability to
manage and coordinate IT support tickets
across multiple locations.
· Familiarity with
VMWare
,
Cisco Meraki,
Microsoft 365, Azure, EntraID, Windows support, and Active Directory.
· Experience with ITSM tools (e.g., ServiceNow, Jira, or similar).
· Strong communication skills to liaise with business teams and global IT colleagues.
· A structured and process-driven approach to IT support management.
· Occasional Travel and valid driver's license.
Desirable:
· ITIL certification or understanding of ITIL service management principles.
· Experience supporting remote or distributed teams.
· Exposure to cloud services like Azure.
· Experience with VMWare and Cisco Meraki
· Occasional Travel and valid driver's license.