System Administrator Role
We are seeking a highly skilled System Administrator to join our team in Ringaskiddy, Cork. The ideal candidate will have at least 10 years of experience in a similar role and excellent technical expertise.
Main Responsibilities:
* Provide third-level technical support and meet customer service level agreements
* Maintain IT infrastructure network systems and servers according to best practice
* Develop metrics to monitor and test systems for continuous improvement
* Manage external vendors and third-party consultants to resolve issues
* Assist in the management and completion of information technology projects and technical implementations
Required Skills and Qualifications:
* At least 10 years' experience in a similar role
* Technical expertise in ITIL aligned Service Desk and associated principles
* Excellent service desk support skills including triage, troubleshooting, and escalation of tickets
* Awareness of cybersecurity best practices and concepts
* Microsoft 365 Mobility and Security certification (or working towards)
Benefits:
* Opportunity to work on complex IT projects
* Chance to develop technical expertise in ITIL and Microsoft 365
* Collaborative and dynamic work environment
About Us:
We provide end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organisations.