Brand new role and an exciting opportunity to join a Globally recognised brandJob Description:German B2B Customer Service Representative – Order to ShippingPermanent Full Time role.Location: Dublin City CentreIf you're a fluent German & English speaker with SAP and Order Management shipping experience, and you're looking to elevate your career in a premium global setting this is a perfect contract for you. We are holding virtual video interviews this week and early next week for this role.Start date: Mid March, depending on how quickly interviews progress.An internationally recognised fashion house with a global footprint is seeking a Fluent German & English speaking B2B Customer Service Representative to join its high-performing Customer Service & Order Management team based in Dublin.The successful candidate will have previous experience Order to Shipping and familiar with SAP.This is a fantastic opportunity to work in a fast-paced, premium environment, supporting key international markets and delivering an exceptional end-to-end order experience for business clients worldwide.The RoleIn this role, you will take full ownership of the Order to Shipping lifecycle for a dedicated B2B client portfolio, ensuring accuracy, efficiency, and a seamless customer experience aligned with luxury retail service standards.Key responsibilities include:Managing the full order-to-shipping process, ensuring internal SLAs and KPIs are metEntering and managing orders accurately in SAPActing as the main point of contact for internal and external stakeholders regarding:Stock availabilityDelivery timelinesProduct and order statusProactively managing your client portfolio and anticipating customer needsCoordinating with internal teams to resolve issues related to:Product availabilityPricing discrepanciesDelivery delays or mis-shipmentsManaging claims and reverse logistics processesPreparing reports and operational updates for management and commercial teams when requiredEnsuring every interaction reflects a premium, customer-first experienceAbout YouYou are detail oriented, customer-focused, and thrive in structured, process-driven environments with B2B order management experience.Essential requirements:Fluent English and German (written & spoken, additional languages a bonusProven experience in Order Management / Order to Shipping / B2B Customer ServiceStrong SAP experienceProficiency in MS Office, particularly ExcelKey CompetenciesStrong customer orientationExcellent planning and prioritisation skillsClear and professional communicationTeam-oriented mindsetProblem-solving ability with a proactive approachHigh level of organisation and attention to detailWhy Join?Work within an globally respected office and high end retail supply chain environmentGain valuable experience supporting international marketsCollaborative, people-first culture where communication and teamwork are valuedOpportunity for contract extension based on business needsInclusive workplace that values diversity, respect, and equal opportunityBenefits:Company eventsSick payStore discountWellness programWork from homeHealth and Dental benefitsExperience:Customer Service: 3 years (required)SAP order management: 1 year (preferred)Language:Fluent German and English? (required)Work authorisation:Ireland (required)Work Location: In office/hybrid (approx 3 days in office)This is an exciting role and I am holding interviews this week, please send me an updated CV clearly outlining your relevant B2B order management experience, with months and years of employer experience on your CV.Many thanksPrestige Talent TeamJob Types: Full-time, PermanentPay: €37,500.00-€39,000.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionEmployee discountPrivate dental insurancePrivate medical insuranceSick payStore discountWellness programWork from homeExperience:B2B order management to shipping: 2 years (required)SAP system: 1 year (required)Language:Fluent German and English (required)Work authorisation:Ireland (required)Work Location: In person