Overview
Senior Sales Associate — Kildare, IRL (Coach Kildare Outlet)
Coach is a global fashion house founded in New York in ****.
The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training.
You will be responsible for meeting personal sales and productivity goals, and delivering a service that meets or exceeds expectations.
You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers\' needs are consistently exceeded.
Key Responsibilities
Understand how individual productivity impacts the store
Behave like a brand ambassador
Model sales behaviors taught in company sales training programmes, including omni channel sales and virtual selling services
Maintain high energy on the sales floor
Consistently achieve sales goals
Able to work with multiple customers simultaneously
Consistently anticipate and meet customers\' needs
Serve all customers according to the Coach Experience standards
Participate as a team member and encourage the team to meet and exceed performance standards
Contribute towards building a team culture where everyone can show up as themselves and feel seen and heard
Champion company initiatives and support management decisions, owning and driving outstanding customer service
Demonstrate professional ethics
Qualifications / Requirements
Previous management experience in a luxury retail service environment preferable
A combination of education and experience will be considered
Possess current knowledge of fashion trends and competition in the marketplace
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
Ability to communicate effectively with customers and team (oral and written)
Maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
Eager to learn techniques for live stream shopping and social selling
Social media knowledge and an understanding of trends on social media platforms
Customer data acquisition: actively engage customers in signing up to Brand marketing and clienteling communications
Strong English language proficiency (EU)
Ability to work in a fast-paced environment
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).
What Coach Can Offer
An inclusive, innovative, and fun working environment
Internal mobility & career progression
1 paid volunteering day per year and opportunities to volunteer with global projects
Learning & development opportunities with our Ambassador Programme
Regular social events
Equity Inclusion & Diversity initiatives including employee resource groups
Attractive employee discount
Compelling incentive programme
Company & Diversity
Tapestry is an equal opportunity and affirmative action employer.
All employment decisions are based on qualifications and related to the position, without regard to protected characteristics or other legally recognized grounds.
Salary
Base Range: €29,****** - €32,****** (full-time equivalent base pay at time of posting, EU Pay Transparency Directive).
For part-time roles, salary is pro-rated based on contracted hours.
Actual compensation determined by objective, job-related criteria.
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